Use Case Examples
- Pio
Our products power up Atlassian’s Jira Service Management (JSM) by enabling additional use cases. Some of them can be listed as follows:
- Finding managers of users and setting them as approvers automatically
- Mapping Azure AD (Entra ID) Users with Jira Users and Jira Groups
- Filtering Records for Cost Saving and Higher Efficiency
- Keeping track of the deleted records
- Keeping track of the empty values
- Managing Multiple Object Schemas in JSM Assets
- Connecting Multiple Object Schemas
- Understanding JSM Assets Security - Whiteboard
- Understanding JSM Assets Security
- Getting additional details of the requestor's manager
- Keeping track of Infrastructure Resources
- Allowing JSM customers to select their devices while they are requesting help
- Viewing the current status in a graph
- Adding Device Types for Microsoft Intune Managed Devices
- Handling long text values
- 2 different ways to manage the external Identifier
- How to use Assets and JSM for use case Reporting broken hardware
- How to customize the Object Schema
- Assets Taxonomy for Beginners
Use Case | Data Provided By |
|---|---|
Finding managers of users and setting them as approvers automatically. (Step by step guide) | |
Finding the people in the same AD Group and sending them a notification. | |
Taking decisions based on the office locations of the employees. | |
Mapping Azure AD Users and Jira Users and Jira Groups (Step by step guide) | |
Getting additional details of the requestor's manager (Step by step guide) | |
Allowing JSM customers to select their devices while they are requesting help (Step by step guide) | https://piosoftware.atlassian.net/wiki/spaces/WS/pages/2621449 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/20611073 |
Monitoring Microsoft License Usage (Consumed units and Enabled units) and getting notification before full utilization or in case of under utilization. (Useful for being ready for audit checks) | |
Setting the owner of a device (laptop, desktop, tablet, phone, etc.) | https://piosoftware.atlassian.net/wiki/spaces/WS/pages/2621449 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/20611073 |
Keeping the inventory of managed end user devices (laptop, desktop, tablet, phone, etc.) | https://piosoftware.atlassian.net/wiki/spaces/WS/pages/2621449 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/20611073 |
Searching for the owner of a device | https://piosoftware.atlassian.net/wiki/spaces/WS/pages/2621449 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/20611073 |
Reviewing the important information about devices and taking automated actions according to the conditions:
| https://piosoftware.atlassian.net/wiki/spaces/WS/pages/2621449 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/20611073 |
Notifying responsible teams to take necessary actions before the relevant expiration dates of devices such as:
| https://piosoftware.atlassian.net/wiki/spaces/WS/pages/2621449 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/20611073 |
Keeping track of the deleted records. (Applicable for any data type. I.e. Users, Laptops, Tablets, Licensed Software, etc…) | All Pio Importer Applications |
Keeping track of empty values (Applicable for any data type. I.e. Users, Laptops, Tablets, Licensed Software, etc…) | All Pio Importer Applications |
Connecting multiple object schemas and having an aggregated data model. Such as:
| Microsoft Entra ID Importer for JSM Assets https://piosoftware.atlassian.net/wiki/spaces/WS/pages/2621449 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/20611073 |
Keeping track of the whole IT Infrastructure. (AWS, Azure, Google Cloud Platform, Alibaba Cloud, Oracle, SAP, etc…) | https://piosoftware.atlassian.net/wiki/spaces/WS/pages/36208641 |
Using automated Service Dependency Mapping for Hosts for impact analysis. | https://piosoftware.atlassian.net/wiki/spaces/WS/pages/36208641 |
Viewing the current status in a graph. (more details) | https://piosoftware.atlassian.net/wiki/spaces/WS/pages/50593793 |
Categorize Device Types of Microsoft Intune Managed Devices (Step bu step guide) | https://piosoftware.atlassian.net/wiki/spaces/WS/pages/2621449 |
More details to come…