Use Case Examples

Our products power up Atlassian’s Jira Service Management (JSM) by enabling additional use cases. Some of them can be listed as follows:

 

Use Case

Data Provided By

Use Case

Data Provided By

Finding managers of users and setting them as approvers automatically. (Step by step guide)

https://piosoftware.atlassian.net/wiki/spaces/WS/pages/2457617

https://piosoftware.atlassian.net/wiki/spaces/WS/pages/87130114

https://piosoftware.atlassian.net/wiki/spaces/WS/pages/214827010

Finding the people in the same AD Group and sending them a notification.

Taking decisions based on the office locations of the employees.

Mapping Azure AD Users and Jira Users and Jira Groups (Step by step guide)

Getting additional details of the requestor's manager (Step by step guide)

Allowing JSM customers to select their devices while they are requesting help (Step by step guide)

Monitoring Microsoft License Usage (Consumed units and Enabled units) and getting notification before full utilization or in case of under utilization. (Useful for being ready for audit checks)

Setting the owner of a device (laptop, desktop, tablet, phone, etc.)

Keeping the inventory of managed end user devices (laptop, desktop, tablet, phone, etc.) 

Searching for the owner of a device

Reviewing the important information about devices and taking automated actions according to the conditions: 

  • Registration states of devices 

  • Compliance of devices 

  • Operating systems /versions

  • Serial Numbers

  • etc.

Notifying responsible teams to take necessary actions before the relevant expiration dates of devices such as: 

  • Compliance Grace Period Expiration Date

  • Management Certificate Expiration Date

  • Support End Date

Keeping track of the deleted records.

(Applicable for any data type. I.e. Users, Laptops, Tablets, Licensed Software, etc…)

(Step by step guide)

All Pio Importer Applications

Keeping track of empty values

(Applicable for any data type. I.e. Users, Laptops, Tablets, Licensed Software, etc…)

(Step by step guide)

All Pio Importer Applications

Connecting multiple object schemas and having an aggregated data model. Such as:

Keeping track of the whole IT Infrastructure.

(AWS, Azure, Google Cloud Platform, Alibaba Cloud, Oracle, SAP, etc…)

Using automated Service Dependency Mapping for Hosts for impact analysis.

Viewing the current status in a graph. (more details)

 

More details to come…