What is the difference between your Microsoft Entra ID Importer for JSM Assets application and Atlassian’s integration application?
Our application was launched in March 2023 and backed up with a support service. Since then, there have been improvements in scalability, data scope, features, and admin controls which are aligned with our customer use cases. Please find the list of the latest features on the main product page. You may follow our roadmap for the upcoming features too.
Why are your products accessible by admins only?
We believe personal data management is of high importance. Since Admins have both permissions and responsibility for overall Jira administration, we have placed the application on the Admin page. Let us know if you have additional thoughts. Contact us…
Where is the data stored?
Our products leverage Atlassian’s Forge platform. The Forge platform stores the data in Atlassian’s AWS Environment.
Data residency support for Forge-hosted storage is on the public roadmap of Atlassian for Q1 2024.
How do your products handle Multi-Tenancy?
Our products are built for Atlassian’s Forge platform which comes with Multi-Tenancy capabilities. More…
How does data synchronization work?
Our applications connect to the Source (i.e. Azure AD, Intune, Jamf, Datadog, etc.) and collect the data sets selected in the application configuration. The data is formatted for Assets and imported. Every import execution contains full data from the source. Import executions can be scheduled hourly or daily.
Why is there a limit in your app?
Our apps do not have a limit but naturally, they have dependencies on external systems and they may have limitations. Please find details on the Limitations page. We allow admins to set a record limit in the admin configuration tab. 👇
How does the record limit work?
Admins can set a limit for the records. For example, if an admin sets the limit to 500 then our applications will capture the first 500 records from the source and import. The order of the records depends on the source system API. The feature is useful during the initial tests.
Reliability
Is my data backed up?
Yes, with the help of Forge features, our products store the data in a database via storage API. The Atlassian Cloud backs up the entire hosted storage for disaster recovery. This includes content stored from the Forge storage API. More…
Installation
I am not able to install your app. How can I solve it?
Installation of our app is an automated process of Atlassian Marketplace. Please review the following article for a possible solution.
https://confluence.atlassian.com/jirakb/unable-to-install-any-cloud-add-ons-971608404.html
Who can I reinstall your app?
Our Atlassian Marketplace apps without a paid subscription on a linked production environment can be added on a free trial with the option to add payment details at the end of the trial period. This means you can install apps from the Atlassian Marketplace or through the Manage apps screen from within the Jira Service Management administration section of your site and try them out.
Atlassian will send you email notifications to your billing contact email address when your trial period ends. Once the trial ends, you’ll need to add your payment details to purchase a subscription to keep using the app on your site. Otherwise, Atlassian will remove the application.
You won’t see an install or buy button in that case anymore. Please contact the Atlassian License team and request help with the installation since Atlassian Marketplace manages the deployment process.