Jira Connection Configuration
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5- Jira Service Management Site Name is the first part of your Jira Cloud application URL. For example, if your base URL is https://site-name.atlassian.net Please just enter your "site-name" below.
6- Click “Save & Check Connection”
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| Info |
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If you don't get a success message. You need to review user permissions and site allow lists. User Permissions: The user needs to be a Jira Admin and have a JSM User license. Site Allow List: If you are using an IP allow list, then you need to add the Forge IP addresses to your list to be able to access your site via our application. https://piosoftware.atlassian.net/wiki/spaces/WS/pages/1277953/FAQ#Security |
Schema Selection Configuration
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| Note |
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In case you already have the same Object Types in your existing schema, we will inform you and expect them to be updated before moving forward. |
| Info |
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Pro tip: Either you chose Option 1 or 2, make sure that you remove the default values from the Object Schema Roles menu. It should look like the following.  Then, only add the relevant users, groups, or apps. |
Import Token Configuration
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7- Paste the token to the Import Token field in Import Token Configuration and click “Save Import Token”
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8- Now, it is time to import.