Use Case Examples

Our products power up Atlassian’s Jira Service Management (JSM) by enabling additional use cases. Some of them can be listed as follows:

Use Case	Data Provided By

Use Case	Data Provided By
Finding managers of users and setting them as approvers automatically. (Step by step guide)	https://piosoftware.atlassian.net/wiki/spaces/WS/pages/2457617 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/87130114 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/214827010
Finding the people in the same AD Group and sending them a notification.	https://piosoftware.atlassian.net/wiki/spaces/WS/pages/2457617 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/87130114 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/214827010
Taking decisions based on the office locations of the employees.	https://piosoftware.atlassian.net/wiki/spaces/WS/pages/2457617 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/87130114 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/214827010
Mapping Azure AD Users and Jira Users and Jira Groups (Step by step guide)	https://piosoftware.atlassian.net/wiki/spaces/WS/pages/2457617 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/87130114 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/214827010
Getting additional details of the requestor's manager (Step by step guide)	https://piosoftware.atlassian.net/wiki/spaces/WS/pages/2457617 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/87130114 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/214827010
Allowing JSM customers to select their devices while they are requesting help (Step by step guide)	https://piosoftware.atlassian.net/wiki/spaces/WS/pages/2621449 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/20611073 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/214827010
Monitoring Microsoft License Usage (Consumed units and Enabled units) and getting notification before full utilization or in case of under utilization. (Useful for being ready for audit checks)	https://piosoftware.atlassian.net/wiki/spaces/WS/pages/2457617 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/87130114
Setting the owner of a device (laptop, desktop, tablet, phone, etc.)	https://piosoftware.atlassian.net/wiki/spaces/WS/pages/2621449 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/20611073
Keeping the inventory of managed end user devices (laptop, desktop, tablet, phone, etc.)	https://piosoftware.atlassian.net/wiki/spaces/WS/pages/2621449 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/20611073 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/87130114 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/214827010
Searching for the owner of a device	https://piosoftware.atlassian.net/wiki/spaces/WS/pages/2621449 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/20611073 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/87130114 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/214827010
Reviewing the important information about devices and taking automated actions according to the conditions: Registration states of devices Compliance of devices Operating systems /versions Serial Numbers etc.	https://piosoftware.atlassian.net/wiki/spaces/WS/pages/2621449 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/20611073 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/214827010
Notifying responsible teams to take necessary actions before the relevant expiration dates of devices such as: Compliance Grace Period Expiration Date Management Certificate Expiration Date Support End Date	https://piosoftware.atlassian.net/wiki/spaces/WS/pages/2621449 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/20611073 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/214827010
Keeping track of the deleted records. (Applicable for any data type. I.e. Users, Laptops, Tablets, Licensed Software, etc…) (Step by step guide)	All Pio Importer Applications
Keeping track of empty values (Applicable for any data type. I.e. Users, Laptops, Tablets, Licensed Software, etc…) (Step by step guide)	All Pio Importer Applications
Connecting multiple object schemas and having an aggregated data model. Such as: Azure AD and Microsoft Intune (Step by step guide) Azure AD and Jamf	https://piosoftware.atlassian.net/wiki/spaces/WS/pages/2457617 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/2621449 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/20611073 https://piosoftware.atlassian.net/wiki/spaces/WS/pages/214827010
Keeping track of the whole IT Infrastructure. (AWS, Azure, Google Cloud Platform, Alibaba Cloud, Oracle, SAP, etc…)	https://piosoftware.atlassian.net/wiki/spaces/WS/pages/36208641
Using automated Service Dependency Mapping for Hosts for impact analysis.	https://piosoftware.atlassian.net/wiki/spaces/WS/pages/36208641
Viewing the current status in a graph. (more details)	https://piosoftware.atlassian.net/wiki/spaces/WS/pages/50593793
Categorize Device Types of Microsoft Intune Managed Devices (Step bu step guide)	https://piosoftware.atlassian.net/wiki/spaces/WS/pages/2621449

More details to come…