Why are your products accessible by admins only?
We believe personal data management has high importance. Since Admins have both permissions and responsibility for overall Jira administration, we have placed the application on the Admin page. Let us know if you have additional thoughts. Contact us…
Where is the data stored?
Our products leverage Atlassian’s Forge platform. The Forge platform stored the data in the same region as your JSM Site. More…
How do your products handle Multi-Tenancy?
Our products are built for Atlassian’s Forge platform which comes with Multi-Tenancy capabilities. More…
How does data synchronization work?
Our applications connect to the Source (i.e. Azure AD, Intune, Jamf, Datadog, etc.) and collect the data sets selected in the application configuration. The data is formatted for Assets and imported. Every import execution contains full data from the source. Import executions can be scheduled hourly or daily.
Why is there a limit in your app?
Our apps do not have a limit actually but naturally, they have dependencies on external systems and they may have limitations. Please find details on the Limitations page. We allow admins to set a record limit in the admin configuration tab. 👇
How does the record limit work?
Admins can set a limit for the records. For example, if an admin sets the limit to 500 then our applications will capture the first 500 records from the source and import. The order of the records depends on the source system API. The feature is useful during the initial tests.
I am not able to install your app. How can I solve it?
Installation of our app is an automated process of Atlassian Marketplace. Please review the following article for a possible solution.
https://confluence.atlassian.com/jirakb/unable-to-install-any-cloud-add-ons-971608404.html
Reliability
Is my data backed up?
Yes, with the help of Forge features, our products store the data in a database via storage API. The Atlassian Cloud backs up the entire hosted storage for disaster recovery. This includes content stored from the Forge storage API. More…