What is the difference between your Microsoft Entra ID Importer, Microsoft Intune Importer, Jamf Importer for JSM Assets, Database Importer for JSM Assets applications, and Atlassian’s Data Manager?
Atlassian acquired AirtTrack in 2023 and bundled the feature with JSM Assets as of October 2024. Naturally, the best place to get more information about the feature is the Data Manager documentation page.
We started launching our applications in the beginning of 2023. We have been serving more than a thousand customers until now and backed up with a support service. Since then, there have been improvements in scalability, data scope, features, and admin controls that are aligned with our customer use cases.
The main difference between Data Manager and our Importer applications is the focus of these systems. Please find the comparison chart below:
Pio Importer application for JSM Assets | Data Manager | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Focus | Importing the data into Assets in a quick and simple way. | Data Quality Improvement | ||||||||||||
Object Schema | It is automatically built in seconds according to the source system data model | Depends on the configuration | ||||||||||||
Mapping data | Automated | Manual | ||||||||||||
Duration from Installation to “Data Ready in JSM Assets” state | 5 minutes ⏲️ | Depends on the configuration | ||||||||||||
Data Flow into JSM Assets | Scheduled and Automated (no touch needed after initial setting) | Manual CSV import | ||||||||||||
Local Client Installation |
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| ||||||||||||
Integrations with external systems | 15+ | 30+ | ||||||||||||
Existing Integrations on both | ||||||||||||||
Entra ID | Number of Object Types 10 Number of Attributes 93 Object Types:  PS: Includes Manager information | Number of Object Types 1 Number of Attributes 11 Object Types: User PS: It doesn’t include Manager information | ||||||||||||
Intune | Number of Object Types: 7 Number of Attributes 66 Object Types:  | Number of Object Types 1 Number of Attributes 42 Object Types: Computer | ||||||||||||
Jamf | Number of Object Types: 11 Number of Attributes: 150 Object Types:  | Number of Object Types: 1 Number of Attributes: 25 Object Types: Computer | ||||||||||||
Databases | Number of Object Types: Unlimited Number of Attributes: Unlimited Object Types: Unlimited | Number of Object Types: 3 Number of Attributes: Unlimited Object Types: Currently, Data Manager supports three types of objects classes: | ||||||||||||
You may follow our roadmap for the upcoming products and features.
What is the difference between your Microsoft Entra ID Importer for JSM Assets application and Atlassian’s integration application?
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Data residency support for Forge-hosted storage is now available. This means you can PIN all the data stored by Pio Applications to the location you prefer. Please review the following page for more details on our Data Residency page.
How do your products handle Multi-Tenancy?
Our products are built for Atlassian’s Forge platform which comes with Multi-Tenancy capabilities. More…
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Please read more about how you can manage marketplace applications for your sandbox on Atlassian's documentation in detail.
Security
Which IP Addresses should we add to our Jira Organization IP Allowslists?
Our applications are running on Atlassian’s Forge Platform and connect to your Jira environment via APIs. If you plan to use the IP allowlists in your Atlassian Administration / Security settings, it’s important that you monitor Atlassian’s documentation for changes to Forge IP Ranges. A JSON file containing this information is published to https://ip-ranges.atlassian.com/, which may aid automation.
We are getting a Jira connection problem error in the logs.
If the Jira connection is not successful and you are sure that your email address / API token is correct then it may be the IP allowlists blocking the access. Please review your security settings and add the Forge IP Ranges to your IP allowlists configuration. 👆
Which IP addresses should we allow to access our internal databases?
If you are using our Database Importer for JSM Assets application, you need to allow our static IP addresses according to our security recommendations.