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Data residency support for Forge-hosted storage is now available. This means you can PIN all the data stored by Pio Applications to the location you prefer. Please review the following page for more details on our Data Residency page.
How do your products handle Multi-Tenancy?
Our products are built for Atlassian’s Forge platform which comes with Multi-Tenancy capabilities. More…
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Please read more about how you can manage marketplace applications for your sandbox on Atlassian's documentation in detail.
Security
Which IP Addresses should we
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add to our Jira Organization IP Allowslists?
Our applications are running on Atlassian’s Forge Platform and connect to your Jira environment via APIs. If you plan to use the IP allowlists in your Atlassian Administration / Security settings, it’s important that you monitor Atlassian’s documentation for changes to Forge IP Ranges. A JSON file containing this information is published to https://ip-ranges.atlassian.com/, which may aid automation.
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If the Jira connection is not successful and you are sure that your email address / API token is correct then it may be the IP allowlists blocking the access. Please review your security settings and add the Forge IP Ranges to your IP allowlists configuration. 👆
Which IP addresses should we allow to access our internal databases?
If you are using our Database Importer for JSM Assets application, you need to allow our static IP addresses according to our security recommendations.