Page Comparison

1a

Do you store customer data from the customer Atlassian instance? If so, please outline any protection mechanisms you will have in place to protect this customer data.

Yes, we store various information such as User Names, API Tokens, etc. We are using the Forge Stoage API features for storing the information. Forge Storage API allows encryption with the “Secret” feature.

Ideally No. If Yes, provide details of controls in place.

1b

If you have answered Yes to Question Number 1a, what is the jurisdiction(s) of where this data is hosted?

Data is stored in Forge Platform which stores the data in the same region as the JSM site.

N/A Reference information.

2

Is your application designed to store sensitive information? (For example: Credit card data, Personally Identifiable Information, Financial data, Source code, Trading algorithms or proprietary models)

Our applications collect user related data (User Names, Email addresses, etc.) from external systems (i.e. Azure AD) and process them. We do not store them in the Forge database. Processing takes less than 25 seconds.

We do not process Credit card data, Financial data, Source code, Trading algorithms or proprietary models.

Ideally No. If Yes, provide details of controls in place.

3

Do you have an Information Security Policy with supporting Standards and Procedures? Please provide details (or provide a copy of the policy).

Yes, please refer to our Privacy Policy.

Yes, and provides details.

4

Do you have formal change control and release management processes to manage code changes? Please provide details (or provide a copy of the documented process).

Yes, we use Bitbucket for storing our code and keeping track of the changes. For every change we have our stories and tasks in Jira Software Project which are part of an agile sprint. We have approval process in place for every code change.

Ideally Yes and provides process documents. If no, describe the current process.

5

Do you undertake audits or other reviews to ensure that security controls are being implemented and operating effectively?

Audits are in our future plans.

Yes, and provides details.

6

Are you accredited to any relevant security standards (e.g., SSAE16 SOC1/2/3, ISO27001, PCI DSS)?

ISO27001 is in our future plans.

N/A No accreditation required to pass, but beneficial.

7

Do you undertake penetration testing (or similar technical security testing, code review or vulnerability assessment); and are you able to provide copies of results/findings? Example penetration testing report

Our products run on Forge Plaform and benefit the features of the provided framework.

Ideally Yes and provides results. Or Yes and describe process.

8

Do you have mechanisms to notify Atlassian in case of a security breach? An App Security Incident ticket should be filed with us immediately upon your detection of a security incident. You must stay available to communicate with our security team during resolution and inform our team via the ticket when the incident is resolved. While you are responsible for informing your affected customers as necessary, your communication with us helps us direct customers who have reached out to Atlassian for help. It also informs us in case we need to take necessary action to prevent additional breaches.

Yes, keep track of the Forge logs and metrics for the operational excelence.

Yes, and provide details of the documented plan with notification and followup procedure.

9

Do your employees (e.g., developers or system administrators) have access to Atlassian customer data? How is this access controlled and monitored?

Ideally No. If Yes, provide details of a tightly controlled system.

10

Are all personnel required to sign Non-Disclosure Agreement (NDA) or Confidentiality Agreements (CA) as a condition of employment to protect customer information?

Yes if they have access to sensitive information. Otherwise not necessary.

11

Do you have a publicly documented process for managing security vulnerabilities in your application(s)? Example security vulnerability process

Yes, and provides the URL to the documentation. Or No, and describes handling of security vulnerability identified in the code.

12

Do you have Business Continuity and/or Disaster Recovery Plans? If Yes, please provide details including backup and redundancy mechanisms.

Yes, with description.

13

Do you have capability to recover data for a specific customer in the case of a failure or data loss? Please outline your processes and recovery capabilities for data loss including time frames. What is the maximum data loss period a customer can expect?

Yes, with backup every 24 hrs.